Returns & Refunds Policy

Cancellation of an Order

If you wish to cancel your order, please contact Simply Beautiful Gifts immediately at Once payment for an order has been accepted, cancellation is at the discretion of Simply Beautiful Gifts.  Please be aware however if the gift has already left our premises, we cannot accept any cancellations.

Returns and Exchanges for Gift Hampers

To the extent permitted by law, Simply Beautiful Gifts does not exchange gift hampers or accept the return of gift hamper goods.  In the rare and unfortunate event that your gift hamper has been damaged through the delivery process, please send us a photo of the item within 7 days of receiving the delivery, and we will contact you immediately. 

Returns and Exchanges for all Other Online Purchases

Should your item not fit or not be suitable, please contact us via email so we know of your intention to return your order. To return your product, you should mail your product to: 36 Brown Pde, Ashgrove QLD 4060, Australia.  Please note that items must be returned to us with proof of purchase receipt and in ‘as new’ condition, with all tags attached and within fourteen days of receiving your order to be eligible for a full refund. 

Returns must be sent with an item tracking number or signature on delivery as Simply Beautiful Gifts will not be responsible for returns that do not reach us. Please note the return postage costs are at the customers expense.

Non-returnable items include:
Gift cards
Downloadable software products
Perishable items or Health and personal care items

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the payment method used and merchant terms of service.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 36 Brown Pde, Ashgrove QLD 4060, Australia.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will advised of the return.

Faulty Items

If you receive an item in faulty condition, it may be returned to us, including the postage receipt for a full refund of the item and return postage costs.

Processing Fees

For all refunds we retain a $10 Postage or Processing fee. Paypal offers its customers a refund on return shipping.  Please see Paypal terms for details on how to claim. Refunds on items purchased using Afterpay will incur a 10% charge to cover non refundable Afterpay Merchant fees and charges.  The 10% charge will be deducted from the refund amount.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at

Further Information

Please feel free to contact us should your question or query not be answered here.