Customer Care

This website is owned by Simply Beautiful Gifts.

If you use this website and/or place an order with Simply Beautiful Gifts, you are agreeing to be bound by the relevant terms and conditions listed below and any other laws or regulations which apply to this website and your order. These terms and conditions may be changed or amended at any time by Simply Beautiful Gifts without notice.

Product Pricing

All products on this online store are in Australian Dollars (AUD).

Placing and Order

Upon placing an order with Simply Beautiful Gifts you are deemed to have entered into the terms and conditions as set out in this section. Upon receipt of your order, you will receive an e-mail confirming that your order has been processed and an electronic confirmation will be issued.

No orders will be dispatched until full payment has been received by Simply Beautiful Gifts.

Product Descriptions

Simply Beautiful Gifts always endeavour to supply the exact products ordered, however we reserve the right to substitute a product temporarily not available, for a product of equal or greater, quality and price. Please note some of our photographs contain props or optional items that may be purchased. Unless the item is listed in our full product description page, it is not included in the gift box.

Please note with regards to clothing that all sizes are listed on the website and that we cannot change sizes for gift hampers / box’s.

Please be advised that Simply Beautiful Gifts have relied on descriptions of all products listed from our suppliers. Whilst we have aimed to be accurate in our descriptions of all products listed, to the maximum extent permitted by law we do not warrant that all product descriptions or other content on our website is accurate, complete, current or free from error.

Simply Beautiful Gifts has carefully managed the colours of the products presented in the images on this website to assist in the accurate display of the true colours of the products.  Please be aware that colour reproduction can vary when viewing colours on your screen.

Sale of Liquor

Under the Liquor Control Act 1988, it is an offence to supply alcohol to a person under the age of 18 years and for a person under the age of 18 years to purchase or receive liquor. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive delivery.

Shipping and Delivery Policy

Please be aware that it is the customer's responsibility to provide correct and accurate delivery details to Simply Beautiful Gifts (Delivery Details). If the customer provides Delivery Details, which are not correct, including providing hospital Delivery Details where the recipient of the delivery is no longer placed; the customer may incur a re-delivery fee. For the avoidance of doubt, Simply Beautiful Gifts will not be responsible for the loss or damage to the order once it is delivered in accordance with the Delivery Details provided.

Simply Beautiful Gifts delivers all items through Sendle where not available to be delivered through Sendle or for Express service we use Australia Post. Whilst every effort is made and care is taken by Simply Beautiful Gifts, Sendle and Australia Post to deliver your gift within the designated time frame, this may not always be possible due to delivery delays out of our control. We cannot guarantee delivery dates and late delivery does not constitute a failure of our agreement, nor does it entitle cancellation of your order. It is the customer's responsibility to inform Simply Beautiful Gifts if an order has not arrived. We will then track your order with Sendle or Australia Post and ensure that it is delivered as soon as possible.

Whilst we endeavour to fulfil all orders, please note that some styles, sizes or colours may not be available at the time of dispatch. If an item is not available, you will be contacted to determine how you would like to proceed.

Unfortunately, we cannot be responsible for lost, stolen or delayed in transit parcels.

Shipping and Delivery Information

  • Free Australia wide shipping for all orders over $100
  • Free Australia wide shipping for all gift vouchers

Flat rate delivery charges per unit up to 5kg including GST are as follows;

  • Australia Wide Standard Delivery $10
  • Australia Wide Express Delivery $15

Simply Beautiful Gifts are pleased to offer the following international shipping options;

Flat rate delivery charges per unit up to 3kg including GST are as follows;

  • New Zealand Registered Post $16
  • Rest of the World Registered Post $25

Items over 3kg will occur additional fees that will be calculated as required.

All Simply Beautiful gift boxes are delivered via Sendle or Australia Post. Customers can select either Express, Regular or international parcel shipping during check out.  All items sent are traceable and tracking details will be sent at the time of despatch.

All orders are despatched from Brisbane, Queensland and are despatched the next business day.  Deliveries are only made Monday to Friday and are not made on weekends or public holidays.  If an order is placed on the weekend or a public holiday, this will be despatched the following business day.  Once and order is Despatched Simply Beautiful Gifts will send tracking details.

It is preferable for gift boxes to be delivered to a home or work address and imperative that the correct name and address is provided.  *Note: If we have been provided with an incorrect address, a re-delivery fee may also be charged.

Hospital Deliveries

Due to estimated delivery times and today’s short length of hospital stay; it is advisable to have the gift boxes and baby hampers delivered to a home or business address. However, if you are wishing to send a baby gift box to a hospital please ensure that the recipient has not already been discharged and that you also have the correct name floor and room details.  Additionally please make sure that you have the right hospital (e.g. either Private or Public as this can sometimes cause a re-delivery fee if we are given the wrong information).

Please see below for estimated delivery schedule;

Location

Standard Delivery Time

Express Delivery Time

Brisbane Metro

1-2 Days

*Next Business Day Delivery

Brisbane Outer Metro and Country QLD

1-3 Days

*Next Business Day Deliver

NSW, VIC, WA

3-7 Days

*Next Business Day Delivery

NT and Tasmania

4-8 Days

*Next Business Day Delivery

*Express Post offers guaranteed next business day delivery within a defined network.^

View Express Post delivery network by state.

Outside this network you can still use Express Post for fastest possible delivery, but it won't be covered by Australia Posts Express Post guarantee.

If the new mum has been discharged and the gift arrives after this time we cannot be held responsible and a redelivery fee will be charged.

In the event the recipient is not home, a delivery card will be left in the mailbox unless specified to leave with contact details to organize re-delivery or collection.  Simply Beautiful Gifts are not responsible if the recipient does not respond to the calling card and the item is returned to Simply Beautiful Gifts or if there are delays with redirecting a parcel.  If a parcel needs to be re-directed, this can take up to three business days.

If you have any questions in relation to delivery areas or costs, please do not hesitate to contact us via phone on (0478 181 061) or email at hello@simplybeautifulgifts.com.

Cancellation of an Order

If you wish to cancel your order, please contact Simply Beautiful Gifts immediately at hello@simplybeautifulgifts.com. Once payment for an order has been accepted, cancellation is at the discretion of Simply Beautiful Gifts.  Please be aware however if the gift has already left our premises, we cannot accept any cancellations.

Returns and Exchanges for Gift Hampers

To the extent permitted by law, Simply Beautiful Gifts does not exchange gift hampers or accept the return of gift hamper goods.  In the rare and unfortunate event that your gift hamper has been damaged through the delivery process, please send us a photo of the item within 7 days of receiving the delivery, and we will contact you immediately. 

Returns and Exchanges for all Other Online Purchases

Should your item not fit or not be suitable, please contact us via phone or email so we know of your intention to return your order and we will provide you with return address details. Please note that items must be returned to us in ‘as new’ condition, with all tags attached and within seven days of receiving your order to be eligible for a full refund. For all refunds we retain a $10 Postage and Processing fee. Paypal offers its customers a refund on return shipping.  Please see Paypal terms for details on how to claim. Refunds on items purchased using Afterpay will incur a 10% charge to cover non refundable Afterpay Merchant fees and charges.  The 10% charge will be deducted from the refund amount.

Returns must be sent with an item tracking number or signature on delivery as Simply Beautiful Gifts will not be responsible for returns that do not reach us. Please note the return postage costs are at the customers expense.

Please also note that due to health regulations we are unable to exchange earrings.
If you receive an item in faulty condition, it may be returned to us, including the postage receipt for a full refund of the item and return postage costs.
The sale of reduced items is final and no exchanges or refunds will be issued.

Returns and Exchanges for all Other In store Purchases

We happily exchange purchased items if returned within seven days of the purchase date. Goods must be in as new condition with original tags attached and the original receipt. We do not offer refunds in the case that you have had a change of mind about the product. Please make use of our fitting rooms to ensure clothing is suitable before purchasing. Please also note that due to health regulations we are unable to exchange earrings.   Refunds on items purchased using Afterpay will incur a 10% charge to cover non refundable Afterpay Merchant fees and charges.  The 10% charge will be deducted from the refund amount.
The sale of reduced items is final and no exchanges or refunds will be issued.

Please call us on 0478 181 061 or email us at hello@simplybeautifulgifts.com to discuss any issues you may have.

Secure Online Shopping

Our website uses Secured Sockets Layer (SSL) Version 3.0 - RSA Public Key 1024 Bits: this is represented by the gold padlock that appears on your browser. When SSL is being used the “http://” will change to “httpS://”. It means that all communications between your browser and our webservers are encrypted whilst in transit.

PCI DSS: This stands for Payment Card Industry (PCI) Data Security Standard (DSS). PCI is an organisation created by the credit card companies ensuring there is a common set of industry tools and measurements to help ensure the safe handling of sensitive information in particular credit card details. Merchants and service providers who store, process or transmit credit cards need to be compliant with the PCI guidelines. If not they can be fined or prevented from handling credit card information. The Web Showroom – which hosts this website – and its content management system (Mission Control) are PCI compliant.

Confidential information and Privacy

Simply Beautiful Gifts is committed to safeguarding your privacy.  We understand that your privacy is important and we will respect your privacy at all times. We do not give out information about our customers and your personal details are protected at all times.

Simply Beautiful Gifts complies with the National Privacy Principles set out in the Privacy Act 1988.

All information provided by customers to Simply Beautiful Gifts is strictly confidential and will be used only for purposes that you would reasonably expect including, fulfillment of your order, managing your account, providing you customer service and ascertaining your level of satisfaction in relation to this service.

Simply Beautiful Gifts will not sell, exchange or disclose your personal details unless required to by law.

Simply Beautiful Gifts may release appropriate information to third parties such as courier companies to assist in processing your order, however we guarantee that we will not under any circumstances sell any personal information collected from you.

Promotional Emails

Simply Beautiful Gifts will occasionally send promotional emails, exclusive sale offers and new product launches to customers who have previously placed an order with Simply Beautiful Gifts.  Simply Beautiful Gifts may use any email address that you have supplied for such purposes.  Should you not wish to receive further offers and promotions and would like to unsubscribe from our e-mail or mail updates, please email Simply Beautiful Gifts at hello@simplybeautifulgifts.com with the subject ‘unsubscribe’.

Disclaimer of Warranties and Limitation of Liability

To the best of Simply Beautiful Gifts knowledge, all information contained on our website is accurate and up to date. Simply Beautiful Gifts makes no representations or warranties of any kind express or implied, as to the operation of this site or the information, content, materials, or products included on this site. Your use of this site is at your own risk and the use of the products sold on this website are at your own risk.

To the extent permissible by law Simply Beautiful Gifts are not liable for damages of any kind arising from the use of this website.

Links to Third Party Sites

Simply Beautiful Gifts contains links to third party websites. We do not make any representation or warranty as to the accuracy or suitability of the information displayed on these sites. We do not accept any responsibility or liability for the management of these web sites. Links to third party sites does not constitute a recommendation or endorsement by us for the goods and services that are offered by the third party.

Copyright

Simply Beautiful Gifts welcomes all visitors to our website. Our intention is to provide a comprehensive and informative site for all users, there are however some terms and conditions that that govern the use of our website. By accessing our site, you agree to be governed by such terms and conditions.  Please additionally note that these terms and conditions may change at any time at the discretion of Simply Beautiful Gifts.

All forms of images, designs, descriptions, photographs and written descriptive material appearing on our website are owned, controlled or licensed to Simply Beautiful Gifts.

These materials are intellectual property and are protected by copyright and trademark laws. No material from this website may be copied, reproduced, distributed, modified, uploaded, transmitted, reused, re-posted, published or framed within another website without Simply Beautiful Gifts prior written permission.